The Integrity Promise, Return & Refund Policy

Effective Date:

07-04-25

Not 100% Happy? Let’s Fix It.

If something’s not right, whether it’s a damaged product, a mix-up, or the item just didn’t work for you, reach out. We’ll do our best to make it right.

Return Eligibility

Because our products are for ingestion or topical use, we do not accept returns on opened or used items for safety and quality reasons.

That said:

💚 First time shopping with us?

If your first order didn’t meet your expectations, even if the product is opened, please contact us. We’ll evaluate your situation and may offer a refund, replacement, or store credit.

Unopened, unused products in original packaging are eligible for return within 30 days of delivery. Return shipping is the customer’s responsibility unless the return is due to our error.

Refunds & Replacements

We offer full refunds or free replacements when:

• Your item arrives damaged, defective, or incorrect. Contact us within 7 days of delivery with photos, we’ll make it right.

• You return an unopened item (within 30 days). Once received and inspected, refunds are issued to your original payment method within 5–10 business days. We’ll notify you when it’s processed.

• Opened product was approved by our care team. You may receive store credit or a replacement at our discretion.

Non-Refundable Items

• Opened or used products (unless approved)

• Gift cards

• Final sale or promotional giveaway items

How to Start a Return or Request Help

Please email support@integrityvitamins.com with:

• Your order number

• A short description of the issue

• Photos (if applicable)

Our customer care team responds within 1–2 business days with next steps.

Frequently Asked Questions

Q: Can I return an opened product?

A: Not typically, but if it’s your first purchase or there was an issue, reach out. We may offer store credit or a replacement.

Q: What if my product was damaged or incorrect?

A: Email us with a photo and your order number. We’ll replace or refund it immediately.

Q: When will I get my refund?

A: Within 5–10 business days after we receive and inspect your return.

Q: Do I pay for return shipping?

A: Yes, unless the return is due to our error.

The Integrity Promise

We’re real people who care deeply about what you put into your body and how you feel about it. If you’re ever in doubt, just reach out. We’ll always work to make it right.