We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jsg@integrityvitamins.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jsg@integrityvitamins.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jsg@integrityvitamins.com.

The Integrity Promise, Return & Refund Policy

Effective Date:

07-04-25

Not 100% Happy? Let’s Fix It.

If something’s not right, whether it’s a damaged product, a mix-up, or the item just didn’t work for you, reach out. We’ll do our best to make it right.

Return Eligibility

Because our products are for ingestion or topical use, we do not accept returns on opened or used items for safety and quality reasons.

That said:

💚 First time shopping with us?

If your first order didn’t meet your expectations, even if the product is opened, please contact us. We’ll evaluate your situation and may offer a refund, replacement, or store credit.

Unopened, unused products in original packaging are eligible for return within 30 days of delivery. Return shipping is the customer’s responsibility unless the return is due to our error.

Refunds & Replacements

We offer full refunds or free replacements when:

·       Your item arrives damaged, defective, or incorrect. Contact us within 7 days of delivery with photos, we’ll make it right.

·       You return an unopened item (within 30 days). Once received and inspected, refunds are issued to your original payment method within 5–10 business days. We’ll notify you when it’s processed.

·       Opened product was approved by our care team.  You may receive store credit or a replacement at our discretion.

Non-Refundable Items

·       Opened or used products (unless approved)

·        Gift cards

·       Final sale or promotional giveaway items

How to Start a Return or Request Help

Please email support@integrityvitamins.com with:

·       Your order number

·       A short description of the issue

·       Photos (if applicable)

Our customer care team responds within 1–2 business days with next steps.

Frequently Asked Questions

Q: Can I return an opened product?

A: Not typically, but if it’s your first purchase or there was an issue, reach out. We may offer store credit or a replacement.

Q: What if my product was damaged or incorrect?

A: Email us with a photo and your order number. We’ll replace or refund it immediately.

Q: When will I get my refund?

A: Within 5–10 business days after we receive and inspect your return.

Q: Do I pay for return shipping?

A: Yes, unless the return is due to our error.

Related Info

Want to check on delivery times or shipping zones? View our [Shipping Policy](*link coming soon*).

The Integrity Promise

We’re real people who care deeply about what you put into your body and how you feel about it. If you’re ever in doubt, just reach out. We’ll always work to make it right.